We are committed to delivering a high-quality service and hope that you enjoy your time with us, but we understand that sometimes, regrettably things go wrong.
Complaints can help identify areas that require improvement and promote positive, reflective learning to produce a service which reflects our values of fairness, inclusivity and understanding.
Many difficulties can be settled at an early stage so start by talking to a member of staff, we’re here to listen.
We promise to –
- Communicate in a way which meets your needs
- Take you and your complaint seriously
- Treat you fairly and with respect
- Fully investigate your complaint or issue in a timely manner
- Do things differently as a result of your complaint
Hopefully we can resolve your issue quickly but if we can’t, your complaint will be passed on it on to our Recovery College Co-ordinator who will fully investigate and work with you to find the best solution.
The sooner you speak up, the sooner we can offer support and help to resolve your issue.
You can raise a complaint –
- Verbally to a member of staff
- Via email: firstname.lastname@example.org
- Via phone: 0191 217 2935 and ask to speak to the Recovery College Co-ordinator
If you feel that you would like to speak to someone not directly involved with Kind Mind Community we can put you in touch with someone from our Steering Group which is made up of people from statutory and not for profit organisations in South Tyneside.